Best CRM Tools

Top CRM Tools

There are many types of CRMs

  • Operational CRMs
  • Analytical CRMs
  • Collaborative CRMs

What is Considered a good CRM Tool?

A good CRM tool can help manage customer relationships and keep track of customer interactions. It can also help manage sales and marketing efforts. Some popular CRM tools include Salesforce, Zhen Desk, and Oracle CRM.

A great CRM must have many features in order provide what is required for your business needs. These features must be readily available and easy to implement. Features such as:

  • Drag and Drop Sales pipeline.

Third Party Integration apps – Integration with your favorite apps such as Social media, ecommerce for B2B and B2C and business software

Extensive reporting and analytics – Customizing reports for the management with proper analytical function for better forecasting.

  • Lead generation and assignments.

Bulk email and logging –  Sending bulk emails to your contacts and proper logging of incoming emails

Workflow Automation – Automate tasks when needed in order reduce repeated and time consume task.

Security is also very important. Without a proper security controls and governance a tool will not be compliant. 

Other features includes: 

  • Ease of use and support
  • Features
  • Integrations
  • Customization
  • Contact and lead management – Integration with social media

How much CRM software costs? 

  • Small Tier Plans Range: $10-30 per month
  • Medium Tier Plans: $20-100 per month
  • Large Tier Plans: Up to $200- to upwards of $5000 depending on business needs and requirements. All these are basic implementation and nothing fancy. 

Looking at various CRM Tools 

Pipedrive: 

  • AI Powered automation
  • Easy customization
  • Many features and bundles
  • IOS and Android capability
  • Custom reporting capabilities
  • Integration with other tools 

Sales Force: best for large business 

  • Automated redundant task and admin work
  • Create app with drop and drop
  • Use data from multiple sources and services
  • Manage every channel with one view
  • Improve Agent Response time
  • Unify email, social, phone, and chat support
  • Connect apps and data with ready-made components

Zendesk

  • Accelerate growth with one step sales
  • Integrate with Business Apps such as Shopify, Slack, Jira and many more
  • Provides cross channels support to and easy to use tools
  • Low code customization
  • Smart Workflow
  • Connection to favorite apps
  • Comprehensive API extensions
  • Built-in library of 1200+ prebuilt apps

Freshsales

  • Automation of leads
  • AI powered insights
  • 200+ templates
  • Multicurrency and Multi-sales
  • auto assignment rules
  • Task management
  • business processes with intelligent workflow

Zoho

  • Workflow Automation
  • Contact Management
  • Deal Management
  • Lead Management
  • Sales Process Builder
  • Analytics and reporting
  • Customization

Hubspot

  • Good for fast growing business and startup
  • Sales and marketing automation
  • Document sharing
  • Email scheduling, tracking, notifications, and templates
  • Good analytic
  • CRM integrates fully and easily with Gmail, G Suite, and many versions of Outlook.
  • Ease of implementation and use

Odoo:

  • Lead scoring
  • Lead Nurturing
  • Modern User Interface
  • URL tracker and Geo IP
  • drag and drop interface
  • Reporting and Analytics
  • Integration with API’s

kintone

  • Drag and Drop capability
  • Wide selection of API’s and Plugins

Apptio 

  • Best starter for small to medium business
  • has a free or paid version
  • Lots of integration with other SaaS tools
  • Campaign Management and email marketing
  • API integration and mobile apps

Monday Sales CRM 

  • Seem-less integration with SaaS tools
  • Can be customized to fit your needs
  • Automation and optimization
  • Centralized Client Communication 

There are no really best CRM tools. The best CRM depends on your company requirements such budge, size, needs and so on. The intend is finding a best system that will grow as your company grows. 

Small organization when starting may only need a small subset of what a big organization might need. But, as the organization size keeps getting larger, other CRM modules may be needed and added such as mobile workforce, customer service, agent leads, and so on. So, the best CRM is always depends on an organization needs.

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